HFZ UFG A2/B1

Section outline

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  Welcome to the second semester of your A2/B1 English course.

  
  

  Our focus will be on:

  • Business English 
    
  • English for Hospitality and Catering

  
  

  Below you will find information and materials for each part of the course.
  

  
  
• Select section Course Programme

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  Course Programme

  
  
• Select section BUSINESS LANGUAGE AND SKILLS

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  BUSINESS LANGUAGE AND SKILLS

  This section includes general Business English plus grammar and vocabulary.
  

  • Select activity Lesson 1: Going cashless

    

    Lesson 1: Going cashless File
  • Select activity Lesson 2: Innovation

    

    Lesson 2: Innovation File
  • Select activity Lesson 3: Green business

    

    Lesson 3: Green business File
  • Select activity Lesson 4: Innovative product design

    

    Lesson 4: Innovative product design File
  • Select activity Lesson 5: Customer service

    

    Lesson 5: Customer service File
  • Select activity Lesson 6: Responding to customer concerns

    

    Lesson 6: Responding to customer concerns File
  • Select activity Lesson 7: Grand opening

    

    Lesson 7: Grand opening File
  • Select activity Lesson 8: One size fits all

    

    Lesson 8: One size fits all File
  • Select activity Lesson 9: Work experience

    

    Lesson 9: Work experience File
  • Select activity Lesson 10: Best person for the job

    

    Lesson 10: Best person for the job File
  • Select activity Lesson 11: Job interview

    

    Lesson 11: Job interview File
• Select section HOSPITALITY AND CATERING

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  HOSPITALITY AND CATERING

  

  The lessons below focus mainly on working in a hotel.
  

  • Select activity Lesson 1: Giving information

    

    Lesson 1: Giving information File
  • Select activity Lesson 2: Taking room reservations

    

    Lesson 2: Taking room reservations File
  • Select activity Lesson 3: Polite explanations

    

    Lesson 3: Polite explanations File
  • Select activity Lesson 4: Dealing with requests

    

    Lesson 4: Dealing with requests File
  • Select activity Lesson 5: Jobs & workplaces

    

    Lesson 5: Jobs & workplaces File
  • Select activity Lesson 6: Telephone requests

    

    Lesson 6: Telephone requests File
  • Select activity Lesson 7: Difficult telephone calls

    

    Lesson 7: Difficult telephone calls File
  • Select activity Lesson 8: Giving directions indoors

    

    Lesson 8: Giving directions indoors File
  • Select activity Lesson 9: Giving directions outdoors

    

    Lesson 9: Giving directions outdoors File
  • Select activity Lesson 10: Facilities for business travellers

    

    Lesson 10: Facilities for business travellers File
  • Select activity Lesson 11: Offering help and advice

    

    Lesson 11: Offering help and advice File
  • Select activity Lesson 12: Dealing with problems

    

    Lesson 12: Dealing with problems File
  • Select activity Lesson 13: Payment queries

    

    Lesson 13: Payment queries File
  • Select activity Lesson 14: Applying for jobs

    

    Lesson 14: Applying for jobs File
  • Select activity Lesson 15: Job interviews

    

    Lesson 15: Job interviews File
• Select section VIDEO LESSONS

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  VIDEO LESSONS

  
  

  • Select activity Task 1 - Amazing Hotels - MGM Cotai Macau

    

    Task 1 - Amazing Hotels - MGM Cotai Macau File
  • Select activity Task 2 - Amazing Hotels - Torrid Scottish Highlands - part 1

    

    Task 2 - Amazing Hotels - Torrid Scottish Highlands - part 1 File
  • Select activity Task 3 - Amazing Hotels - Torrid Scottish Highlands - part 2

    

    Task 3 - Amazing Hotels - Torrid Scottish Highlands - part 2 File
  • Select activity Task 4 - Amazing Hotels - Schloss Elmau

    

    Task 4 - Amazing Hotels - Schloss Elmau File
  • Select activity Task 5 - Hotel for super rich & famous - Episode 1 - part 1

    

    Task 5 - Hotel for super rich & famous - Episode 1 - part 1 File
  • Select activity Task 6 - Hotel for super rich & famous - Episode 1 - part 2

    

    Task 6 - Hotel for super rich & famous - Episode 1 - part 2 File
  • Select activity Task 7 - Hotel for super rich & famous - Episode 2 - part 1

    

    Task 7 - Hotel for super rich & famous - Episode 2 - part 1 File
  • Select activity Task 8 - Hotel for super rich & famous - Episode 2 - part 2

    

    Task 8 - Hotel for super rich & famous - Episode 2 - part 2 File
  • Select activity Task 9 - Britains most luxurious hotels - The Langham - part 1

    

    Task 9 - Britains most luxurious hotels - The Langham - part 1 File
  • Select activity Task 10 - Britains most luxurious hotels - The Langham - part 2

    

    Task 10 - Britains most luxurious hotels - The Langham - part 2 File
  • Select activity Task 11 - Britains most luxurious hotels - Chewton Glen - part 1

    

    Task 11 - Britains most luxurious hotels - Chewton Glen - part 1 File
  • Select activity Task 12 - Britains most luxurious hotels - Chewton Glen - part 2

    

    Task 12 - Britains most luxurious hotels - Chewton Glen - part 2 File
• Select section Additional resources

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  Additional resources